Long Reach Releases Version 6.7 of Flagship info@hand Customer Relationship and Business Management System (CRBM):
ONTARIO, CANADA – (October 8, 2010) – The Long Reach Corporation has announced the release of the next generation of their flagship product, info@hand, a Customer Relationship and Business Management (CRBM) System for small and medium-sized businesses. (Try it here: Login using username=admin, password=admin, and choose the Delight theme.) The application is one of the first to blend first class Customer Relationship Management (CRM) features with extended business management capabilities for Accounting and ERP, e-Commerce, Project & Resource tracking, Customer Service, and Human Resources.
info@hand differs from conventional CRM products in that it offers key features that enable small and medium businesses to out-manoeuvre larger companies by capitalizing on their ability to react more quickly to client requests and changing markets. For example, it allows customer-facing personnel to create quotes or invoices quickly for clients, and then synchronize them later into the familiar QuickBooks accounting system for tracking by administrative staff - combining a quick response with a responsible audit trail.
Clients often gravitate to info@hand if these issues are important to them:
They want a CRM that also includes high quality order management capabilities - product catalog, quotes, sales orders, invoices, received payment allocation, AR balances, POs, Bills, Outgoing payment allocation, AP balances, shipping/receiving, multi-warehouse inventory.
They want a free self-service portal and eStore, such as info@hand offers.
They need a comprehensive QuickBooks sync option.
They prefer our low once-only license fee for On Premise deployment.
They enjoy the speed and responsiveness of info@hand compared to other web-based CRMs.
They need better calendar and group calendaring capabilities than most CRMs offer.
Some of the latest capabilities offered by release 6.7 of info@hand include:
Timesheets module enhancements: Book time to general office activities and sales, or link them to customer Cases or Projects. Adds Timesheet calendar mode, for more natural viewing and entering of Timesheet information, plus a Timesheet PDF.
Charts Update: Add Admin Option to Draw Charts with Flash or with SVG for Apple iPhone / iPad Support
New Chart: My Opportunities Speedometer
Support for Safari on Apple iPad / iPhone
Extend the Monthly Services Module to Support Quarterly and Annual Services, and Rename it to Recurring Services
Import Database: Define Profiles for Database Migration from Other CRM Products, Starting with SugarCRM CE 5.5 and 6.0 Profiles (Which Import and Link: Users, Accounts, Opportunities, Contacts, Leads, Cases, Meetings, Calls, Tasks, Notes)
Implementation Guide: New Chapter Added on Mac OS X Snow Leopard Server Installation, and Linux Reference Installation Updated to use Fedora Core 13
Pricing for info@hand is simple compared to other CRM products. info@hand is sold for a one-time customer fee of 210 Euros (about $265 US) per user, which includes specific software for mobile access (info@hand Mobile) and the info@hand Self-Service Portal with eStore (which provides clients with access to automated sales and service 24/7). Also included in the standard price are the info@hand Plug-in for Microsoft Outlook, and info@hand PBX software for integrating with Asterisk/Trixbox/Fonality/Skype/X-Lite IP telephony solutions.
An online demo of info@hand is available via their website. A 30-day free trial of the info@hand On Demand (subscription) service is also available. Customers may then decide to implement info@hand as On Premise software running on the customer’s own server or at their ISP, or as an On Demand service.
About The Long Reach